Friday, November 26, 2010

The Principles from How to Win Friends and Influence People by Dale Carnegie

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE

PRINCIPLE 1

Don't criticize, condemn or complain.

PRINCIPLE 2

Give honest and sincere appreciation.

PRINCIPLE 3

Arouse in the other person an eager want.

SIX WAYS TO MAKE PEOPLE LIKE YOU

PRINCIPLE 1

Become genuinely interested in other people.

PRINCIPLE 2

Smile.

PRINCIPLE 3

Remember that a person's name is to that person the sweetest and most important sound in any language.

PRINCIPLE 4

Be a good listener. Encourage others to talk about themselves.

PRINCIPLE 5

Talk in terms of the other person's interests.

PRINCIPLE 6

Make the other person feel important-and do it sincerely.

WIN PEOPLE TO YOUR WAY OF THINKING

PRINCIPLE 1

The only way to get the best of an argument is to avoid it.

PRINCIPLE 2

Show respect for the other person's opinions. Never say "You're wrong."

PRINCIPLE 3

If you are wrong, admit it quickly and emphatically.

PRINCIPLE 4

Begin in a friendly way.

PRINCIPLE 5

Get the other person saying "yes, yes" immediately.

PRINCIPLE 6

Let the other person do a great deal of the talking.

PRINCIPLE 7

Let the other person feel that the idea is his or hers.

PRINCIPLE 8

Try honestly to see things from the other person's point of view.

PRINCIPLE 9

Be sympathetic with the other person's ideas and desires.

PRINCIPLE 10

Appeal to the nobler motives.

PRINCIPLE 11

Dramatize your ideas.

PRINCIPLE 12

Throw down a challenge.

BE A LEADER

A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:

PRINCIPLE 1

Begin with praise and honest appreciation.

PRINCIPLE 2

Call attention to people's mistakes indirectly.

PRINCIPLE 3

Talk about your own mistakes before criticizing the other person.

PRINCIPLE 4

Ask questions instead of giving direct orders.

PRINCIPLE 5

Let the other person save face.

PRINCIPLE 6

Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."

PRINCIPLE 7

Give the other person a fine reputation to live up to.

PRINCIPLE 8

Use encouragement. Make the fault seem easy to correct.

PRINCIPLE 9

Make the other person happy about doing the thing you suggest.

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